Text messages from Volpe Web Design
This page explains exactly what you are agreeing to if you ask us to text you, how to stop, and what it costs. Nothing here is fine print.
Who is texting you
Volpe Web Design, a web design and development studio in Hawthorne, California. Messages come from a number we own and register in our own name. We do not text on behalf of anyone else, and we never send messages for a third party.
How you opt in
There are exactly two ways onto our SMS list, and both require a deliberate action from you:
- You tick the unticked box marked “Text me about my enquiry” on our contact form, and submit the form with your mobile number.
- You text us first. The button below opens your phone's messaging app with a message already written; nothing is sent until you press send. A conversation you start is one we may reply to.
On an iPhone that conversation is with a business number, so it shows as a regular text, not a blue iMessage. We do not send iMessages; no business can start one.
The box is never ticked for you, and the form works normally if you leave it alone — you will get an email reply instead. We do not buy, rent, or import phone numbers from anywhere, and giving us your number for a quote is not by itself consent to be texted.
What we send
Replies about the enquiry you sent us. Customer care and scheduling — confirming a call, sending a quote, asking a question we need answered to price the work. That is the whole program.
Real examples of what you would receive:
Hi Ray, it's Volpe Web Design - you asked about your website for Dink's Plumbing. Happy to send over what I found. Reply STOP to opt out.
Volpe Web Design: confirming Thursday 2pm for the call. Reply STOP to opt out.
How often
Message frequency varies, and depends on your conversation with us. In practice this is a handful of messages while we are working out whether we are a fit — typically fewer than 5 per month. We do not run recurring marketing campaigns, newsletters, or promotional blasts over SMS.
Cost
Message and data rates may apply. We do not charge you anything for messages; your mobile carrier may, depending on your plan.
How to stop
Reply STOP to any message and you will be unsubscribed immediately. You will get one final message confirming it, and then nothing further. You can also simply ask us to stop in a reply, or email hello@volpewebdesign.com.
Reply HELP to any message for help, or call (310) 606-9426.
Carriers
Carriers are not liable for delayed or undelivered messages.
Your information
We keep a record of your opt-in — when it happened, the page you did it on, and the exact wording you agreed to — because we have to be able to show it. Mobile information and SMS opt-in data is never sold, rented, or shared with third parties or affiliates for marketing purposes. See our privacy policy for the rest.
Questions about any of this: hello@volpewebdesign.com or (310) 606-9426.